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A View from the Teller Line: The Scams We’re Seeing

A well-dressed couple came in. They were talking about needing a large sum of cash, just over $30,000. They needed it immediately and everything seemed rushed. Claiming it was a kitchen renovation project and that they received a discount to pay in cash, we were excited for them and their home upgrade.  

Our frontline banker stated, “That is awesome, what kind of counters are you thinking?”  

The customer seemed flustered. Like they had never considered countertop options or anything like it. “We’re…. not sure,” the couple nervously cracked.  

Some discussion continued while the bills were being counted. The conversations felt… off. And because we are exposed to and trained for these circumstances, we knew the couple was being scammed.  

We asked directly, “Are you currently being forced to take out this money?” Sheepishly, the couple handed over a phone with the bad actor on the other line; the person providing prompts and answers to the couple to coerce them to continue with the fraud. It is never easy admitting that one was fooled. We understand, it quite literally happens to the best and brightest among us. 

We know it is tough to recognize when you are being scammed or when fraud is occurring. These fraudsters are not lone wolves working in their basements but rather part of criminal organizations. They are coached, informed, and have the time to follow through with complex scams and fraudulent schemes. The above story is true, and we were able to thwart a $30,000 loss for one of our long-time clients. 

Scams that are successful involve very specific – yet minor – details that can change a normal person from a skeptic to believer in mere moments.  

Recent scams we have seen include: 

  • Fake Tax Scams 

  • Collection for unpaid bills (Tolls, gyms, insurance) 

  • Debt for a relative or loved one 

  • Fake prom dresses and used-luxury goods 

  • Computer takeover and website history reputational threats 

  • A warrant due to an unpaid fine or levy 


The scams themselves come and go, but the constants are the same as the fraudsters will claim you: 

  • Must pay them via cash or gift cards 

  • Only contact them at the number or email provided 

  • Need to move fast and take action immediately 

  • Will be harmed: reputationally, financially, or even physically for non-compliance 

  • Must not discuss the issues with anyone or answer any questions (from the bank) 


Please remember to contact a company, person, or governmental office directly if you are being told that you owe money. Additionally, if you are being told that you need to pay in cash, gift cards, or p2p, please recognize this is a sign of a scam. Companies prefer electronic payments and debit/credit card payments because they have a digital trail and details. Fraudsters stay away from these channels for that exact reason. 


Please see below for additional resources, educational material, and where to contact if you think you have been a victim or target of a scam. 

  • North Easton Savings Bank: Report any suspected fraud for your NESB accounts to 508-238-2007